The goods shall be transported at the risk of the Customer. No complaints shall be accepted after eight days from receipt of the goods. In the event of a dispute, the only competent court shall be that of Grosseto. Returned goods must be authorised and returned carriage paid. All the aforementioned conditions remain accepted with the withdrawal of the goods.
Shipping costs 10€ for italy and 30€ worldwide and the turnaround time is 1-3 days, except in case of force majeure.
Procedure on receipt of goods - Passing of Risk
When we send a parcel by courier, there is a possibility that it will arrive at its destination damaged. There may be several reasons for this: the contents may be fragile, the packaging may have collapsed during transport, an operator may have been careless in handling the parcel, etc.. What can we do to protect ourselves against this possibility? Pursuant to art. 63 of the Consumer Code, any damage to the packaging/packaging of the Products must be immediately notified by you by affixing the words "RESERVE TO CHECK GOODS FOR ...(indicate reason)" on the delivery document received from the courier. The wording "RESERVE" allows you to check the goods even at a later date since the courier by law does not allow you to open the parcel until you have signed. It is understood that, once you have signed the delivery document without any objection, you will be precluded from making any exceptions regarding the external characteristics of what has been delivered.